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• OMBUDSMAN COMMISSION
  OF

  PAPUA NEW GUINEA

  Annual Report 2012

  Independent State of Papua New Guinea

• Page 2 of 55

• TELEPHONE: (675) 308 2600 PO Box 1831
  FACSIMILE : (675) 320 3263 PORT MORESBY 121 NCD
  EMAIL: executive@ombudsman.gov.pg Papua New Guinea

  DATE: 10/10/2014
  His Excellency Sir Michael Ogio CMG, CBE
  The Governor-General

  Government House
  KONEDOBU
  National Capital District

  Your Excellency,

  Section 220 of the Constitution* requires the Ombudsman Commission to furnish to the Head of State,
  for presentation to Parliament, an Annual Report on its functions and workings as well as other such
  reports as necessary from time to time.

  The Commission hereby submits to you its 2012 Annual Report. It covers the period 1 January 2012 to 31
  December 2012 and includes the Commission’s 2012 Audited Financial Report.

  I advise that at the finalisation of this Report, Chief Ombudsman Chronox Manek LLB, LLM, OL and
  Ombudsman John Nero BAC, MBA have passed away hence the omission of their signatures.

  Yours sincerely,

  Rigo A. Lua; OBE Phoebe Sangetari; LLB, LLM
  CHIEF OMBUDSMAN OMBUDSMAN

  Section 220 of the Constitution is quoted here in full.

  * Section 220 of the Constitution states:
  (1) The Ombudsman Commission shall, at least once in each period of 12 months, at such time as is fixed
  by or under an Act of the Parliament or, subject to any such Act, by the Head of State, acting with,
  and in accordance with, the advice of the National Executive Council, give to the Head of State, for
  presentation to the Parliament, a report on the functions and workings of the Commission, with such
  recommendations as to improvement as the Commission thinks proper.
  (2) Nothing in Subsection (1) prevents the Commission from making, on its own initiative or at the request
  of the Parliament or of the National Executive, other reports on any aspect of the functions and
  workings of the Commission.

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• Ombudsman Commission
  of
  Papua New Guinea

  ANNUAL REPORT 2012

  For the period

  1 January 2012 to 31 December 2012

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• 2012 Annual Report

  Table of Contents
  1. Executive Summary………………………………………………………………………………….. 2
  2. Vision, Mission & Goal ……………………………………………………………………………… 5
  2.1 VISION ………………………………………………………………………………………………………………………….5
  2.2 MISSION ……………………………………………………………………………………………………………………….5
  2.3 VALUES ………………………………………………………………………………………………………………………..5
  2.4 KEY RESULT AREAS …………………………………………………………………………………………………….5
  2.5 STRATEGIC GOALS………………………………………………………………………………………………………5
  3. Progress against Key Result Areas …………………………………………………………….. 6
  3.1 KRA 1- ACCESSIBILITY & SERVICE DELIVERY…………………………………………………………..6
  3.2 KRA 2: LEADERSHIP CODE COMPLIANCE AND ADMINISTRATIVE INVESTIGATIONS
  ………………….………………………………………………………………………………..13
  3.3 KRA 3: CONSTITUTIONAL COMPLIANCE, LITIGATION AND LEGISLATIVE REFORM
  ……….…………………………………………………………………………………………..21
  3.4 KRA 4: CORPORATE CAPACITY DEVELOPMENT AND GOVERNANCE …………………….23
  4. Financial Audited Report …………………………………………………………………………. 28
  5. Organisational Structure …………………………………………………………………………. 40
  6. Appendices ……………………………………………………………………………………………. 41
  7. Figures
  Figure 1………………………………………………………………………………………………6
  Figure 2………………………………………………………………………………………………6
  Figure 3………………………………………………………………………………………………7
  Figure 4………………………………………………………………………………………………7
  Figure 5………………………………………………………………………………………………7
  Figure 6………………………………………………………………………………………………8
  Figure 7………………………………………………………………………………………………8
  Figure 8………………………………………………………………………………………………9
  Figure 9………………………………………………………………………………………………9
  Figure 10..………………………………………………………………………………………….10
  Figure 11..………………………………………………………………………………………….10
  Figure 12..………………………………………………………………………………………….11
  Figure 13..………………………………………………………………………………………….14
  Figure 14…………………………………………………………………………………………..14
  Figure 15…………………………………………………………………………………………..15
  Figure 16…………………………………………………………………………………………..15
  Figure 17…………………………………………………………………………………………..23
  Figure 18…………………………………………………………………………………………..24
  Figure 19…………………………………………………………………………………………..24
  Figure 20…………………………………………………………………………………………..25
  Figure 21…………………………………………………………………………………………..26
  Figure 22…………………………………………………………………………………………..27

  Table of Contents Page I

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• 2012 Annual Report

  1. Executive Summary
  The Commission for this reporting period is late Chief Ombudsman Chronox Manek, Ombudsman John
  Nero and Ombudsman Phoebe Sangetari.

  We pay tribute to late Chief Ombudsman Manek for his service to the Commission and the people of
  Papua New Guinea in his distinguished career. He held constitutional offices including Public Solicitor,
  Public Prosecutor and Chief Ombudsman of PNG until his passing. During the course of his career, late
  Manek was appointed to a number of organisations both in-country and abroad notably Co-Chairman of
  the International Association of Prosecutors World Conference in Copenhagen, Denmark; and Director
  International Ombudsman Institute, to name a few. Late Manek was into his 5th year of his term when he
  succumbed to illness on 1 October 2012. He was the first serving Chief Ombudsman to pass away while
  serving his term in office.

  Ombudsman Nero was reappointed for another term in office after his first term expired this year. Before
  joining the Commission as a Senior Investigator and later worked his way up to an Ombudsman, he
  served as a Finance Inspector with the Department of Finance and Planning.

  Ombudsman Sangetari is the second female Ombudsman after Jean Kekedo in the history of PNG and has
  served in the Public Service for more than twenty (20) years, having worked with the Departments of
  Environment & Conservation and Personnel Management to name a few. Following the death of late
  Chief Ombudsman Manek, Ombudsman Sangetari was appointed Acting Chief Ombudsman making her
  the first female Ombudsman to have gone as far as the Acting Chief Ombudsman.

  An acting appointment was made for the Ombudsman position however; it was disputed hence affected
  Commission meetings. This saw an increase in the backlog of case files pending Commission’s decisions.

  Filling of vacant positions carried over from previous years and those created by officers leaving or
  appointed to higher positions in the establishment continue to be a challenge to the Commission. There
  are setbacks in the Commission’s drive to attract suitably qualified people due to its inability to match
  and compete in the external labour market.

  These were some of the major challenges that the Commission encountered in 2012;

   The National Government appropriation for 2012 financial year was less than the requested
  amount hence most of the planned activities/programs/projects were not fully carried out.
  Budget constraint is one of the areas that affects the role of the Commission in achieving
  some of its strategic objectives and/or plans.

   Staff Performance is one area that is really depended on the Staff Terms & Conditions
  (T&C) of employment. The Commission through its technical team with the consultant
  (Merit Enterprise) reviewed the T&C for the staff and finalised the report for endorsement
  and/or implementation however the lack of quorum due to delay in the Ombudsman
  Appointments Committee (AOC) in appointing a Chief Ombudsman has caused a lot of
  challenges for the management in maintaining the staff strength whilst ensuring the T&C is
  implemented on time.

   The passing of late Chief Ombudsman Chronox Manek, followed by Counsel Gregory
  Emilio in 2012 has posed a lot of challenges to the decision making and workflow of the

  Executive Summary Page 2

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• 2012 Annual Report

  Commission all year round. The slow process of the appointment of a new Chief
  Ombudsman by OAC and the delay in internal appointments of Counsel and acting
  Secretary due to lack of quorum or issues relating to appointment have greatly affected the
  decision making process.

   The Commission carried out a countrywide awareness prior to the National Elections this
  year. This was one of the major challenges especially when educating the public to make
  informed decisions when electing leaders in the National General Election.

   The Commission has been passive on issues of national interest this year as a result of ill
  health and passing of the late Chief Ombudsman Manek, late Counsel Emilio and issues
  relating to acting appointments to fill these strategic positions. The internal issues had a
  great impact on the level of contribution and approach by the Commission to the People of
  Papua New Guinea in addressing issues of national interest.

  Despite the countless difficulties faced, the Commission managed to deliver its planned activities.

  In its endeavour to educate the public and stakeholders on its roles and functions, the Commission visited
  mainly tertiary institutions around the country with the perception that students are the future leaders of
  this nation and that they need to be equipped with good qualities of leadership. The Public Education
  Program reached more than 10,000 people through public awareness activities and close to a million
  through radio.

  Prior the 2012 National Elections, the Commission conducted an extensive awareness exercise
  throughout the country. The awareness exercise was aimed at educating eligible voters of good leadership
  qualities in order to make the best choice when they cast their votes. The people were informed that they
  had the right to exercise their power through the ballot box and that they can bring change through their
  votes. It was emphasised that the people have the power to choose a leader and their future is determined
  by the kind of leader they elect.

  Also before the National Elections, Ombudsman Commission issued a Direction to all Members of
  Parliament and their respective Joint Provincial Planning and Budget Priorities Committee; Ministers for
  Treasury; Finance; and National Planning And Monitoring; Rural Development and Implementation as well
  as their Departmental Heads, all Provincial and District Administrators; the Governor of Bank of PNG; and
  all Heads of Commercial Banks to ensure that public funds allocated under the electoral and discretionary
  funds and the District Services Improvement Program not be released, disbursed, transferred and/or
  received unless and until there is proper compliance with the guidelines issued pursuant to Section 95A
  and Section 95B of the Organic Law on Provincial Governments and Local-level Government (Organic
  Law) and any relevant Financial Instructions issued pursuant to Section 117 of the Public Finances
  (Management) Act 1995 or any relevant Financial Instruction and the relevant guidelines that relate to each
  of the respective programs.

  The Direction was lifted on 17 August 2012 but the Department of Rural Development and
  Implementation was directed to ensure that new Members of Parliament summon acquittals from the
  respective District or Provincial Administrators before releasing the funds.

  With the Commission’s role to supervise and enforce the Leadership Code under Section 26 of the
  Constitution, three leaders who have been referred by the Commission to the Public Prosecutor for
  misconduct in 2011 and carried forward have been dealt with in 2012. The cases were completed with
  Leadership Tribunals dismissing one leader from office whilst two were fined. A fresh case was referred

  Executive Summary Page 3

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• 2012 Annual Report

  by the Commission to the Public Prosecutor who further referred the matter to the Ombudsman
  Appointing Committee in 2012. The leader took the matter to Court and is still pending.

  Apart from the traditional role of the Commission to investigate complaints against government bodies
  and leaders specified under Section 26 of the Constitution, the Commission oversees the work of the
  Royal Papua New Guinea Constabulary. This year the Commission successfully investigated three cases
  of which one police officer was dismissed from office and sentenced to two years imprisonment while the
  other one was sentenced to four years. The third officer was charged administratively which could
  amount to dismissal when dealt with by the Disciplinary Unit.

  Executive Summary Page 4

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  2. Vision, Mission & Goal
  2.1 VISION
  Fair, just and effective leadership and good governance in Papua New Guinea

  2.2 MISSION
  Promote and foster good governance, enforce compliance with the Leadership Code and
  Strengthen the respect for Rule of Law in accordance with Section 218 of the Constitution.

  2.3 VALUES
  o Impartiality
  o Integrity
  o Independence
  o Accountability
  o Responsiveness
  o Respect

  2.4 KEY RESULT AREAS
  The Ombudsman Commission in its 2011-2015 Strategic Plan has four (4) Key Result Areas (KRA). Each
  KRA has its own Strategic Goal with several Strategies for implementation and Key Performance
  Indicators to measure the performance. These KRAs are;

  i. Accessibility and Service Delivery
  ii. Leadership Code Compliance and Administrative Investigations
  iii. Constitutional Compliance, Litigation and Legislative Reform
  iv. Corporate Capacity Development and Governance

  2.5 STRATEGIC GOALS
  o To increase awareness and accessibility through an effective Public Education Program (PEP) and
  partnerships with key stakeholders at provincial & district levels /To improve OC service delivery
  to enable easy access by the citizens through partnership with key stakeholders and address
  emerging issues
  o To achieve an increase in the timely publication of Administrative Investigation Reports and
  referral of Leaders to Office of Public Prosecutor
  o To propose law reform, attend to litigation & legal advices, and bring references to the Supreme
  Court ensuring compliance to the Constitution (S218)
  o To create an organization that is dynamic, adaptable, appropriately structured, has a healthy safe
  working environment, a happy high-performing workforce, and resources, facilities and
  Information Technology aligned to meet core business needs and GoPNG corporate governance
  requirements

  Vision, Mission and Goal Page 5

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  3. Progress against Key Result Areas
  3.1 KRA 1- ACCESSIBILITY & SERVICE DELIVERY

  3.1.1 Complaints Intake & Screening
  Complaints received by the Commission are processed in the Intake & Screening Unit (ISU) where
  complaint assessment is done. After assessment, the complaints are escalated to either CAID or Leadership
  Division for further assessment or declined. Complaints are declined on the basis that they are not within
  the Commission’s jurisdiction and due to other reasons specified under Section 16(3) of the Organic Law
  on the Ombudsman Commission however; the Commission also provides advice to complainants and refers
  them to the appropriate bodies to address their grievances. OC Regional Offices also receive and assess
  complaints at their respective offices.

  In 2012, the Commission received a total of 1,186 complaints. Out of the 1,186 complaints received, 1,183
  were assessed and closed and three (3) were outstanding by the end of the year.
  A total of 141 complaints was carried over from 2011 to 2012, all of which were from the Intake &
  Screening Unit.
  Figure 1 shows complaints received in the OC Head Office and its three Regional Offices.

  25% Head Office
  47%
  Mt Hagen

  16%
  Lae
  12%
  Kokopo

  Figure 2 shows the complaints assessment status at ISU by the end of 2012.

  Progress against Key Result Area 1 Page 6

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  3.1.1.1 Complaint Summary for 2012
  The following graphs show the different modes used to receive complaints, distribution of complaints by
  life cycle, complaints made against different institutions, administrative complaints outcome, different
  types of complainants, complaint issues, government agencies complained against, provinces with the
  highest number of complaints and complaints received by gender.
  Figure 3 shows the different modes used to receive complaints.

  Figure 4 shows the distribution of complaints by life cycle.

  Figure 5 shows the complaints made against different institutions/organisations.

  Progress against Key Result Area 1 Page 7

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  Figure 6 shows the outcome of some of the administrative complaints received and assessed.

  Figure 7 shows the different types of complainants.

  Progress against Key Result Area 1 Page 8

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  Figure 8 shows the top 10 complaint issues.

  Figure 9 shows the top 10 agencies complained against.

  Progress against Key Result Area 1 Page 9

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  Figure 10 shows the top 10 provinces with the highest number of complaints.

  Figure 11 shows the complaints received by gender.

  3.1.1.2 Public Education Program
  OCPNG continues to carry out its Public Education Program (PEP) to educate the general public of its
  roles and functions and the requirement of the Leadership Code. It does this through awareness programs,
  radio talk-back shows and by disseminating information through brochures and other reading materials to
  areas that it visits.

  In 2012, a total of eight (8) PEP activities were carried out and an estimated total of about 11, 000 people
  were directly spoken to during the PEP activities. Nearly a million people were reached through radio and
  TV programs at the Provincial towns and Districts the awareness programs were conducted, throughout the
  country.

  The above figures represent only about 0.1% of over seven (7) million people of PNG that OC reached
  with the limited funds and resources it has.

  OC Regional Offices conduct PEP activities at their respective regions and try as much as possible to reach
  out to the remote areas in the region.

  One other objective of the PEP is to bring awareness to people of all walks of life of the availability of the
  Commission’s services in ensuring good governance by government bodies and good leadership at the
  Ward, District, Provincial and National levels.

  Progress against Key Result Area 1 Page 10

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  Figure 12 shows PEP activities conducted in 2012.
  QTR ACTIVITY ESTIMATED NO. OF TOTAL
  PEOPLE REACHED
  1 x TIPNG Anniversary 300 300
  1
  2 x Leadership Awareness (EHP, Gulf Province) 4000 4300
  2 2 x Leadership Awareness (NIP, Simbu Province) 4000 8300
  3 1 x TIPNG -YACA 300 8600
  1 x PAU 500 9100
  4
  1 x MBP 1900 11000

  3.1.1.3 Working with Stakeholders
  Through GBLP, OCPNG has engaged and worked with TIPNG ALAC and YACA programs respectively
  participating in their anti-corruption activities. TIPNG is acknowledged for giving OCPNG great support in
  distributing its brochures and Leadership booklet (pocket size) and complaint forms while conducting their
  campaigns on anti-corruption activities in schools and the wider community.

  3.1.1.4 Working with Government Agencies
  There has been constant liaison and networking with Government Bodies to assist them with their internal
  handling complaint mechanisms and being accountable for the decisions they make which have adverse
  impact on the people.

  In 2012, OCPNG focused on working with PNG Defence Force and Simbu Provincial Administration on
  their internal complaints handling processes.

  PNGDF Memorandum of Agreement
  The Papua New Guinea Defence Force (PNGDF) has its own internal complaint handling mechanism
  called “Redress of Grievance” (ROG) process documented and included in its Manual of Personnel
  Administration and has been in operation for over the years since its inception after the Independence.
  However, the PNGDF ROG process has not been effective as it should in addressing complaints from its
  officers and members. Consequently high numbers of complaints have been received by the Commission
  against PNGDF from ex-servicemen whose grievances were not addressed by the time they exited from the
  Force.
  The Commission through its Government Bodies Liaison Program (GBLP) worked with PNGDF to assist
  with its ROG process to be more effective in redressing the grievances of its officers and members. And
  also restore trust and confidence in the process of handling their grievances.
  The revised ROG was signed by PNGDF Commander Francis Agwi in 2011 and the work commenced
  immediately on the Memorandum of Agreement (MOA) to strengthen the implementation of the revised
  ROG process and oversight role of the Commission in investigating complaints against the PNGDF.

  The MOA was ready for signing and launching this year but deferred to early 2013 due to the death of the
  late Chief Ombudsman Chronox Manek.

  Simbu Public Complaints Office
  After much consultation and dialogue with the internal stakeholders, Simbu Administration Public
  Complaints Office (PCO) was established in 2010 under the office of the Provincial Administrator within
  the National Extended Functions office.

  The involvement of the PCO is to address the administrative complaints lodged against Simbu
  Administration by the public. The aim of the office is to be responsive in attending to complaints and
  finding solution to them at that level rather than being lodged at the Ombudsman Commission.

  This would shorten the process of waiting for responses that normally takes longer when lodged with the
  Commission as it refers them back to Simbu PA under its Investigation process. This would also enable the
  Administration to enhance its performance in providing services to the public servants and the people of

  Progress against Key Result Area 1 Page 11

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  Simbu in the Province. The PCO is resourced by the Simbu Administration including staffing, office space,
  office equipment and materials.

  Work on developing a Policy Guideline for the management of complaints was commenced immediately to
  enable effective implementation of the complaints handling and operation of the PCO. The consultative
  process on the policy with internal and external stakeholders was completed in 2012. The presentation of
  the Policy Guideline to the Provincial Management Team for its endorsement was deferred to early 2013
  due to the Administrations role in the 2012 National Elections.

  Progress against Key Result Area 1 Page 12

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  3.2 KRA 2: LEADERSHIP CODE COMPLIANCE AND ADMINISTRATIVE INVESTIGATIONS

  3.2.1 Leadership Code Overview
  The Leadership Code is a Code of Ethics that leaders specified under Section 26 of the Constitution, are
  expected to know and follow. It was set up by the Constitution under Division III.2. The Ombudsman
  Commission has been given the authority by the Constitution and the Organic Law on the Duties and
  Responsibilities of Leadership to supervise and enforce the Leadership Code.

  3.2.1.1 Leadership Division Operational Matters
  The Ombudsman Commission continues to monitor the Division’s performance closely during the year so
  that accurate and realistic performance indicators can be established.

  On the basis of the Leadership Division’s output in 2011, a number of performance indicators were set as
  targets for the Division to work towards in 2012.

  The country has 7,861 leaders who fall under the jurisdiction of the Commission. This includes both the
  elected and appointed leaders. Out of that number of leaders, the Commission manages 337 leaders’ files in
  relation to submission of annual statements, responses to letters seeking advice, clearances and exemptions.

  3.2.1.2 Summary of investigations carried out in 2012
  Reports on 283 leaders were expected to be prepared and forwarded to the Office of Counsel with a view to
  having them issued with rights to be heard and, if necessary, referred to the Public Prosecutor for the
  attention of a Leadership Tribunal.

  However, only 149 leadership investigations were completed. Most of them were closure reports and
  amalgamations, whereas two (2) investigations were completed to the stage that the Commission’s Office
  of Counsel had been asked to provide advice and/or prepare appropriate referral documents

  The Leadership Division was to prioritise 283 leadership files for investigation by the three investigation
  Units.

  The three investigation units received a total of 110 new cases in 2012 in addition to 173 cases that were
  carried over from 2011. Hence, there were 110 leaders’ files assessed for potential issues. From the total
  open cases, 147 were closed, where 134 were closed at the preliminary stage and 13 at Full Investigation
  stage.

  A further 151 leadership investigations were in progress at the end of the year which was to be carried
  forward to 2013.

  All investigations conducted by the Commission under the Leadership Code fall into four main categories
  of allegations. These are: Abuse of Power, Misappropriation of Public Funds, Mismanagement and Moral
  complaints. In 2012, a total of 283 complaints were investigated. This figure is inclusive of 173 cases
  brought forward from 2011. Out of the four categories of allegations, Moral complaints had the highest
  number of complaints followed by misappropriation of public funds, abuse of power and mismanagement.

  Progress against Key Result Area 2 Page 13

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  Figure 13 Summary – Category of LEADERSHIP complaints under investigation

  Abuse of Power

  37% Misappropriation of Public
  40%
  Funds
  Mismanagement

  Moral Complaints
  4%
  19%

  Out of 283 cases that were recorded and investigated by the Leadership Division in 2012, a total of 147
  investigations were completed and closed. There were 13 full reports produced with 2 draft Right To Be
  Heards (RTBHs) progressed to the next level. 151 cases were carried over to 2013.
  Figure 14 Summary – Categories of LEADERS investigated

  2% Overseas Mission Head

  1% 1% 0%
  Members of Parliament

  6%
  Members of Provincial
  Assembly
  9%
  Constitutional Office Holders
  1%

  Members of LLG – Mayors and
  8% other Leaders
  Departmental Heads

  2%
  Provincial Administrators
  70%
  Members of LLG

  Statutory Authority Board
  Heads
  Other Category B Leaders

  3.2.1.3 Annual Statements
  Section 4 of the Organic Law on the Duties and Responsibilities of Leadership states that a leader must
  submit his or her Annual Statement within three months after becoming a person to whom the Leadership
  Code applies. In an Annual Statement a leader is required by law to declare to the Ombudsman
  Commission his/her personal details, spouse, children below 18 years, assets, liabilities, income, accounts,
  business connections, business positions, business transactions and gifts depicting his/her true state of
  affairs within a 12 month period.

  The Annual Statements Assessment Unit did not reach its target on Annual Statements assessments by the
  end of the year due to continued manpower shortages, lack of urgent recruitments and other issues

  Progress against Key Result Area 2 Page 14

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  affecting it. By the end of 2012 they had assessed only 13 Annual Statements out of 200 intended for the
  year.

  Figure 15 shows Annual Statements issued and received from various categories of Leaders

  Figure 16 shows the number of Annual Statements received from various categories of Leaders in 2012.

  A total of 339 Annual Statements were issued to the leaders in 2012. Out of the 339 Annual Statements
  issued to the leaders, 290 were returned to the Commission within the three months required period of time
  for the Statements to be returned. Eight (8) were returned after the required three-month grace period. By
  31 December 2012, 41 Annual Statements were still not received from the leaders for the year; these are
  Annual Statements that will be due in 2013. The late and non – submission of Annual Statement by
  leaders represents 14.5 percent of Statements which were supposed to be received in 2012, which is quite
  high compared to 2011 which was 7.4 percent. The increase in the rate of late and non-submission of
  Annual Statements by Leaders shows that the leaders may be treating the Annual Statements as a trivial
  matter and insignificant when these are really of equal importance as other breaches of the Leadership
  Code. Annual Statements submitted by the leaders speak volumes of themselves, their conduct and
  leadership and governance in terms of transparency, accountability and integrity.

  The Commission’s experience with the Annual Statements in 2012 shows that many Leaders are not
  consulting the Commission in seeking assistance to complete their Annual Statements on time.

  Progress against Key Result Area 2 Page 15

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  3.2.1.4 Constitutional Directions
  The Leadership Division together with the Office of Counsel carried out a major task in enforcing Section
  27(4) of the Constitution in issuing directions to freeze the District Treasury Operating accounts and the
  District Service Improvement Program accounts. Through this exercise, the Commission was able to
  safeguard an amount of K497, 812,092.28.

  3.2.1.5 Other Leadership Activities
  2012 National Elections Awareness
  The Leadership Division conducted an extensive National Election awareness throughout the country. The
  objective of the awareness was to educate the public that;
   They have the power
   They have the right to exercise that power through the ballot box
   They can bring about change
   They must blame themselves for their leader’s performance.
   Their future for the next 5 years is determined by what type of leader they elect.
   Kind of leadership qualities they can look for in candidates before casting their votes

  The 2012 National Elections had a leadership turnover of about 60%, though there was no independent
  evaluation conducted to establish the success of the awareness it is assumed that the awareness in one way
  or the other had an impact on the high turnover of leadership at the national level.
  Local Level Governments Leadership Capacity Building
  Capacity building for leadership at 3rd tier governments is conducted annually as a proactive approach by
  the Leadership Division. Often trainings or workshops are conducted across identified LLGs by the
  Ombudsman Commission alone or in partnership with key government Departments and agencies such as
  the Department of Implementation and Rural Development, Department of Provincial and LLG Affairs,
  Office of Vision 2050, Department of Finance, Department of Treasury, Provincial and District
  Administrations, National Economic Fiscal Commission, etc.

  This year the Leadership Division conducted five (5) training workshop out of the eight (8) workshops
  intended or planned.

  3.2.2 Traditional Role of the Ombudsman Commission – Administrative Investigations
  The Ombudsman Commission is an institution that is required to provide a quick, flexible means of redress
  for aggrieved citizens affected by a form of administrative injustice.

  In its traditional Ombudsman role therefore, the Commission is seen as the institution that is available to
  assist ordinary citizens throughout the country who feel aggrieved by actions of the bureaucracy or any
  governmental body.

  Whereas the Constitutional Planning Committee focused on the need for the Commission to assist
  individual citizens in achieving administrative justice, the Constitution went one step further. It envisages a
  much broader role for the Commission to actively “help” in the work of governmental bodies.

  The Constitution ensures that governmental bodies are “responsive”, efficient and effective in carrying out
  their statutory functions. The Commission is entrusted with the responsibility to lift the overall standards of
  public administration in Papua New Guinea. It does not exist simply to assist individual citizens but has a
  much broader constitutional mandate to protect the interest of its citizens against abuse by government
  agencies and departments.

  This was a profound vision of our forefathers who planned and wrote the Constitution.

  Progress against Key Result Area 2 Page 16

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  3.2.2.1 Investigating wrong conduct
  The Ombudsman’s traditional function allows the Commission to investigate issues, either on its own
  initiative or on a complaint by a person affected by administrative practices and decisions of governmental
  bodies that may be unreasonable, unjust or oppressive.
  An investigation of alleged wrong conduct by a governmental body is carried out under the Organic Law
  on the Ombudsman Commission. This Organic Law is also used for a discriminatory practices
  investigation.

  3.2.2.2 Complaints
  The Organic Law on the Ombudsman Commission provides that any person can make a complaint about
  any matter within the jurisdiction of the Commission. The Commission is obliged to consider every
  complaint it receives and has the discretion whether to investigate a complaint or not.

  3.2.2.3 Own initiative investigations
  Section 219(1)(a)(ii) and (c) of the Constitution empowers the Ombudsman Commission to conduct
  investigations on its own initiative, in addition to conducting investigations in response to specific
  complaints that it receives.

  The power to investigate on its own initiative is another way in which the Constitution and the Organic Law
  have conferred a considerable degree of independence on the Commission.

  The Commission exists, not only to impose accountability, but also to expose corruption and to positively
  assist the public, particularly public servants and governmental bodies to do their jobs properly.

  The wider purpose of the existence of the Commission has a clear conceptional basis in the Constitution.

  3.2.2.4 Investigations conducted during the year
  A total of 180 new administrative investigation cases were opened during the year 2012. In addition we had
  123 cases which were carried over from 2011. There was a total case load of 303 cases. A total of 146
  investigations were completed which included some of the carry over cases from 2011. A total of 157 cases
  were carried over to 2013.

  3.2.2.5 Administrative Investigation Case Summaries

  These are some of the complaint cases Ombudsman Commission received in 2012 and were dealt with
  under OLOC.

  1. Complaint against NCDC
  This was a complaint alleging delay by NCDC in responding to the complainant’s letter of appeal to the NCDC
  Staff Appeals Tribunal following termination of his employment contract.

  The Commission commenced an investigation and found that the complainant had accepted his final
  termination entitlements from NCDC before lodging his appeal. The investigation further found that the
  NCDC Staff Disciplinary Code allowed appeals against termination to be lodged two (2) days after receipt of
  Notice of Termination. The complainant had lodged his appeal two (2) months after being terminated.

  The investigation was discontinued based on those findings.

  Progress against Key Result Area 2 Page 17

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  2. Complaint against Wewak General Hospital
  This was a complaint alleging delay by the Wewak General Hospital Administration to upgrade the
  complainant’s salary level after being promoted in 2009. The Commission received the complaint in April
  2011 and commenced a formal investigation to determine the reason for the delay. In March 2012, the
  General Hospital advised the Commission that the complainant’s salary had been upgraded and back paid
  retrospective to the effective date of her promotion.

  3. Complaint against UPNG
  This was a complaint received in November 2011 from a student of the University of Papua New Guinea. She
  raised two allegations against the UPNG Administration being (1) unfair awarding of grades and (2)
  unreasonable delay in processing refund of accommodation fees.
  The Commission commenced a formal investigation in February 2012. The UPNG Administration responded
  and clarified that the awarding of grades was done correctly and further confirmed that complainant was
  owed accommodation refunds which would be processed and paid to her.

  The Commission discontinued the investigation.

  4. Complaint against MBPA
  This complaint was against the Milne Bay Provincial Administration (MBPA) Division of Education for alleged
  delayed payment of salaries.

  The complainant was a former community school teacher and later got employed as a Provincial Examiner.

  The Commission commenced investigation and found that the delay in paying the salary was attributed to
  the change of his status from being a teacher as an employee of the Teaching Service Commission to a
  public servant with the Division of Education under Milne Bay Provincial Administration and consequently
  necessary arrangements had to be made in consultation with the Department of Personnel Management.

  The Commission was advised that the outstanding salaries had been paid and the case file was closed.

  5. Complaint against Autonomous Bougainville Government
  The complainant was a nurse at one of the Health Centres in Bougainville. She complained about her unpaid
  outstanding Higher Duty Allowance entitlements. Upon commencement of investigation the Bougainville
  Administration admitted the oversight and proceeded to calculate and paid her K15, 577.61

  6. Complaint against East Sepik Provincial Administration
  This is a complaint of non payment of leave airfares for 2012. The matter was referred to East Sepik
  Provincial Administration to verify and pay the complainant. Leave airfares totalling K6, 000.00 was paid by
  the East Sepik Provincial Administration for her and her dependants to travel to her spouse’s home in Gulf.

  Progress against Key Result Area 2 Page 18

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  7. Complaint against ABG– Education
  A teacher in Bougainville complained about the non payment of outstanding salaries for the periods of
  January to March 1996. When the Commission began its investigation the ABG Administration processed
  and paid a total of K1, 076.00 to the complainant.

  8. Complaint against Department of Education
  The complainant was a former public servant who complained about the unfair delay in completing and
  submitting to Nambawan Super Separation Advice or Exit Form by the Department of Education. Upon the
  Commission investigation the Department of Education submitted the relevant forms which NSL processed
  and paid to the complainant K132.899.75.

  9. Casual employees of Department of Petroleum & Energy
  The complainant and 11 other Casual Employees complained against the Department of Petroleum & Energy
  regarding the alleged unreasonable delay in processing of outstanding 3 % CPI entitlements for years 2007 to
  2010 as approved by the National Government in 2010. They alleged that the Department had not honoured
  the Public Service Agreements 2007-2010 through determination No. 5 of 2007.

  On commencement of investigations the Secretary for Department of Petroleum & Energy advised that the
  issue was settled after several face to face meetings with senior management. A total of K229, 796.40 was
  paid out to the 12 casual employees.

  The complainants really appreciated the work of the Commission in resolving these issues to their
  satisfaction.

  10. Complaint about Unreasonable delay in issuing of repatriation entitlements
  The complaint was against the Department of Defence for failure to re-issue new repatriation airline tickets
  from Manus to Mt Hagen.

  The investigation found that the complainant’s entitlements were paid but only his repatriation tickets were
  not issued to him and family. Because the complainant opted to stay back in Manus Province as he is
  married to a woman from there, he therefore could not receive his repatriation tickets to travel to his home
  province. The Commission also found that he had signed the deed of release which he opted or decided to
  stay back in Manus.

  Progress against Key Result Area 2 Page 19

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  3.2.2.6 Police Oversight Case Summaries
  The Memorandum of Agreement signed between the Royal Papua New Guinea Constabulary and the
  Ombudsman Commission of Papua New Guinea has seen the two organisations working together to restore
  integrity, accountability and discipline to the Police Force through High Profile cases’ investigations. The
  three cases that have been successfully investigated under this arrangement in 2012 include:

  1. Unlawfully Police Shooting
  The Madang Rapid Response Unit Commander was investigated for alleged unlawful shooting and causing
  of grievous bodily harm to a high school student in Madang Province using a Police issued high powered fire
  arm. He was found guilty by the National Court and sentenced to two years imprisonment. He was also
  dismissed from the Police Force.

  2. Unlawful Police Shooting and Assault
  The Bogia Police Station Commander in Madang Province was investigated for alleged unlawful discharge of
  firearm causing serious bodily harm to two youths and assault of an elderly woman who was at the crime
  scene while under the influence of alcohol. The court found him guilty and sentenced him to four years
  imprisonment.

  3. Corruption and Maladministration
  The Provincial Police Commander for Western Province was investigated for alleged corruption and
  maladministration. He was charged administratively with fourteen Serious Disciplinary Charges which could
  amount to dismissal when adjudicated by the Disciplinary Unit of the Royal Papua New Guinea Constabulary.

  Progress against Key Result Area 2 Page 20

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  3.3 KRA 3: CONSTITUTIONAL COMPLIANCE, LITIGATION AND LEGISLATIVE REFORM

  The Commission’s Vision that is supported through its Mission Statement of promoting and fostering
  quality leadership and good governance and strengthening the respect for Rule of Law in accordance with
  Section 218 of the Constitution. It carries out its duties with impartiality with a view to maintain and
  preserve its independence and to ensure that it is not subject to improper influences in carrying out its
  functions. It is accountable to the Government and the people of Papua New Guinea for the way in which
  the Commission carries out its constitutional functions and is responsive to the needs and aspirations of the
  people of Papua New Guinea.

  One of its four Key Result Areas, in its 2011-2015 Strategic Plan is Constitutional Compliance, Litigation
  and Legislative Reforms. This is done by effectively bringing references to the Supreme Court, conducting
  litigation and providing advice where appropriate to promote compliance with the Constitution, promote
  law reform and address systemic good governance issues in government bodies.

  Under Constitutional Compliance, the Ombudsman Commission has the traditional role of hearing
  complaints against government departments and other governmental bodies. In this way, it works as a
  traditional Ombudsman. It performs this role under the Organic Law on the Ombudsman Commission
  (OLOC). In 2012, the Commission progressed four (4) Section 17 OLOC Preliminary Reports and one (1)
  Section 22 OLOC Final Report.

  The Commission also has another quite unique jurisdiction, in that it is responsible for supervising the
  enforcement of the Leadership Code. It does this by exercising powers under the Constitution and the
  Organic Law on the Duties and Responsibilities of Leadership by investigating alleged or suspected
  misconduct in office by leaders. The Commission can conduct such investigations either on complaint or
  on its own initiative. If the Commission investigates the conduct of a leader and is satisfied that there is a
  prima facie case that he or she has been guilty of misconduct in office it is obliged to refer the matter to the
  Public Prosecutor for prosecution before a Leadership Tribunal. Section 29(1) of the Constitution and
  Sections 17(d), 20(4) and 27(1) of the Organic Law on the Duties and Responsibilities of Leadership
  imposes this duty.

  In 2012, there were three leaders who had been referred by the Ombudsman Commission to the Public
  Prosecutor in 2011, whose cases were progressed and completed by the Leadership Tribunal with one
  leader being dismissed from office while two were fined.

  In addition to the above matters, one fresh case was referred by the Ombudsman Commission to the Public
  Prosecutor who referred the matter to the Appointing Authority also in 2012. The Leader however, took the
  matter to Court and at the end of 2012 the Court matter was still pending,

  In the supervision of the enforcement of the Leadership Code and to prevent possible breaches of the Code
  by Leaders, Commission often exercises its powers under Section 27(4) of the Constitution by issuing
  Directions to persons who are leaders and non-leaders to ensure that apart from the Leadership Code, the
  purposes of the National Goals and Directive Principles and the basic Social Obligations were attained.
  The Directions operate to maintain the status quo during investigations until the Commission has
  completed its investigation into a subject matter.

  Directions issued by the Commission have proven to be a very effective means of sustaining good
  governance and good leadership and also used to protect the integrity of leaders in matters that the
  Commission was investigating. It is used in the following circumstances:-
  1. Where the Ombudsman Commission conducts investigations under the Leadership Code and the
  Organic Law on the Duties and Responsibilities of Leadership relating to misconduct in office by
  persons to whom that Law applies.
  2. The person being investigated is a person to whom Division III.2 (leadership code) of the
  Constitution applies.
  3. The person being investigated is subject to Section 26 of the Constitution.

  Progress against Key Result Area 3 Page 21

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  The extent and purpose of any direction issued under Section 27(4) of the Constitution is to ensure as far as
  is within the respective legal powers of those to whom the directions are directed to take steps necessary to
  ensure full compliance with the direction.

  Failure to comply with a direction issued under Section 27(4) of the Constitution may incur the following
  consequences:-
  1. In respect of a leader, misconduct in office under Section 27(5)(b) of the Constitution and liability
  to prosecution before an appropriate tribunal and subject to penalties under Section 28(1)(g)(ii) of
  the Constitution, Section 27(5) of the Organic Law on the Duties and Responsibilities of
  Leadership and Section 2 of the Leadership Code (Alternative Penalties) Act, including dismissal
  from office.
  2. In respect of any other person, enforcement proceedings in the National Court under Section 23 of
  the Constitution.

  3.3.1 Constitutional Reference and Litigation
  Section 217(6) of the Constitution protects the proceedings of the Ombudsman Commission by ensuring
  that they are not subject to review in any way, except by the Supreme Court or the National Court on the
  ground that it has exceeded its jurisdiction. It is common for one or more proceedings to be commenced
  against the Commission each year and to defend or prosecute cases for the Commission, hence the
  existence of Section 25(1)(a)(i) of the Organic Law on the Ombudsman Commission which gives the
  power to the Commission not only to appoint officers but more specifically Counsel to the Commission.
  The Counsel to the Commission provides the best possible advice and guidance in accordance with the
  Constitution and all other laws.
  Counsel administers quality control over major outputs of the Commission and provides legal advice and
  opinions based on law.

  The Commission continues to be involved in a wide range of court proceedings, including registration of
  four cases. All those cases relate to challenges on Commission’s power on supervision of the enforcement
  of the Leadership Code. At the end of 2012, there were 29 cases that remained outstanding.
  The Commission is one of a limited range of public bodies authorized by the Constitution to make special
  references to the Supreme Court, to seek the Court’s binding opinion on questions relating to the
  interpretation or application of the Constitutional Laws. In this respect, the Ombudsman Commission has
  been authorized to maintain a watching brief over the nation’s constitutional development. By dint of this
  “hotline” to the Supreme Court, the Commission has become, to some extent, a guardian of the
  Constitution. Since Independence, it has been a fairly regular referrer of constitutional questions to the
  Supreme Court.

  In 2012, the Commission filed one fresh Reference which remained pending at the end of 2012, closed two
  and was involved in three fresh References which remained pending at the end of 2012

  The Commission continues to provide legal advice and support to external stakeholders including leaders
  with a total of 108 legal advices in 2012 at various times while internal advices continue to maintain a slow
  rise.

  In 2012, there was consultation with the Office of the Chief Secretary to the Government on the legislative
  reform of Ombudsman Commission laws. The reform was one of the Government priorities hence
  Commission’s proposal to the O’Neil-Dion Government that a review of the current role and
  responsibilities of the Commission be undertaken as one of its three priorities. This was accepted by
  government and included in the Alotau Accord as one of the Government’s second term priorities. The aim
  of the legislative review is to consider ways in which Ombudsman Commission may better fulfil its
  purposes through legislative review. Assistance was sought from the Commonwealth Ombudsman to
  conduct the review under the Twinning Arrangement, and it was agreed that a Commonwealth placement
  would be made available for 3 months in the first half of 2013 to assist with the project.

  Progress against Key Result Area 3 Page 22

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  3.4 KRA 4: CORPORATE CAPACITY DEVELOPMENT AND GOVERNANCE

  3.4.1 Corporate Capacity

  2012 has been a far more challenging year for the Commission to fill vacancies carried over from the
  previous years and those created by the officers leaving or appointed on promotion within the
  establishment for higher positions or the office losing staff through death.

  There have been setbacks in the Commission recruitment drives to attract and retain suitably qualified
  people due to lack of a competitive remuneration package to match and compete in the external labour
  market and this has continually been a huge challenge over years.

  Despite this setback the Commission advertised 20 vacancies in 2012 to ease its manpower shortage of
  which interviews were conducted for 13 positions for the Head Office and seven (7) for the Regions &
  External Relations.

  Furthermore, the Chief Ombudsman took ill and was hospitalized since March 2012 until his eventual
  passing in October 2012 which resulted in no Commission Meetings held for over nine months.

  The Chief Ombudsman is the only person who has powers to call Commission meetings and with his
  absence and issues of lack of quorum meant that recruitment and selection reports that would have been
  considered and deliberated for subsequent appointments in Meetings were not accomplished for over nine
  months.

  Figure 17 below shows the establishment from 1 January to the end of the financial year on 31 December
  2012. The trend showed the year beginning with a staff-strength of 106 and slowly declined towards the
  end of the year closing with a staff-strength of 99 imposing another daunting and cumbersome task of
  filling the 47 vacancies in the following year.

  Only five (5) positions or 12% of vacancies were filled, however the Commission lost staff through nine
  (9) resignations; one (1) termination and one (1) death in the same year.

  No recruitment efforts have been done to fill nine (9) vacancies in the two new Regional Offices of
  Autonomous Region of Bougainville and Southern Region due to the absence of physical infrastructures
  arising from the technical difficulties of setting up the operations of the respective offices.

  Figure 17 Total establishment and recruitment trend

  Quarter 1 Quarter 2 Quarter 3 Quarter 4
  Jan Feb Mar Apr May Jun Jul Aug Sept Oct Nov Dec
  Staff
  146 146 146 146 146 146 146 146 146 146 146 146
  establishment
  Staff on
  106 106 106 106 106 105 105 103 101 100 99 99
  strength
  Total
  40 40 40 40 40 41 41 43 45 46 47 47
  vacancies
  New Intakes
  2 2 1 0 0 0 0 0 0 0 0 0
  Resignation
  1 2 1 0 0 1 0 2 1 0 1 0
  Termination
  0 0 0 0 0 0 0 0 1 0 0 0
  Death
  0 0 0 0 0 0 0 0 0 1 0 0

  Progress against Key Result Area 4 Page 23

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  3.4.1.1 Learning and Development
  A budget of K1, 042, 320 was allocated to implement the learning and development programs for staff for
  the year 2012. The Commission has always seriously focused on building its work force capacity to enable
  staff to acquire the necessary competency skills to add value in their work.

  The Annual Learning and Development Plan is the calendar of training activities providing details of
  relevant in-country and overseas training programs in addressing the corporate and technical skill needs of
  the staff identified and extracted from the staff development plans contained in the annual performance
  management system appraisal forms.

  The programs selected are determined by the business needs and priorities of the Commission and
  identification of staff skill shortage have been addressed through appropriate and relevant technical and
  corporate training delivered by registered credible and reputable training institutions or education agencies
  in-country and overseas.

  Figure 18 below shows the number of programs undertaken in-country and overseas and attendance is
  categorized by gender and the level of position on the establishment.

  A total of 91 officers attended or participated in the programs which comprised of 54 males and 37 females
  and addressed the skill deficiencies at all levels.

  Programs In-country Overseas Males Females Exec Senior Middle Lower
  Mgnt Mgnt Level
  Corporate 22 2 49 31 0 0 17 61
  Technical /Specialist 3 2 2 2 0 1 2
  Career Dev. 6 0 2 4 0 2 4
  Adhoc 2 1 1 0 1 1

  Total 31 6 54 38 0 2 19 68

  The huge budget injection in the staff learning and development programs are manifestations of
  Commission’s interest and priority in addressing the skill deficiencies of staff and developing the skill
  capacity to accepted standards and that is able to meet the demands of their jobs.

  Figure 19 below shows the number of reputable and credible training institutions engaged by the
  Commission to deliver training for staff. A total of 18 in-country and overseas credible registered training
  organisations were engaged to deliver quality capacity building programs for officers in the 2012 financial
  year.

  Institutions No of In-country Overseas Location No of officers
  programs
  conducted
  Institute of Banking & 4 PNG Port Moresby 23
  Business Management
  International Training 1 PNG Port Moresby 1
  Institute
  Deloitte Touché 1 PNG Port Moresby 12
  Tohmatsu
  PNG Human Resource 3 PNG Port Moresby 8
  Institute
  Unitech Management 1 PNG Lae 1
  Development Centre
  CPA PNG 3 PNG Kokopo & Alotau 13
  Institute of Internal 2 PNG Port Moresby 3
  Auditors PNG
  Information Systems 1 PNG Port Moresby 4

  Progress against Key Result Area 4 Page 24

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  Audit & Control
  Association (ISACA)
  University of Papua New 2 PNG Port Moresby 2
  Guinea (UPNG)
  OCPNG 1 PNG Port Moresby 8
  Divine Word University 2 PNG Madang/POM 3
  (DWU)
  Integrated Development 2 PNG Port Moresby 4
  Service
  Daltron Electronics 1 PNG Port Moresby 2

  Pacific Adventist 1 PNG Port Moresby 1
  University (PAU)
  Institution of Internal 1 Australia Sydney 1
  Auditors Australia (IIA
  Australia)
  Singapore Human 1 Singapor Singapore 1
  Resource Institute e
  Governance & 2 United London 2
  Management Services Kingdom
  International (GMSI)
  University of New South 1 Timor- Dili 1
  Wales Leste
  Australasian Evaluation 1 Australia Adelaide 1
  Society (AES)

  3.4.1.2 Twinning Program
  Twinning program is a capacity building exchange program between the Ombudsman Commission and
  Commonwealth Ombudsman Office in Canberra, Australia and has been in operation since 2006. This is a
  Development Budget Activity fully funded by AusAid through the Law and Justice Sector Program and
  has been a success over the years.

  For the year 2012, the Ombudsman Commission and the Commonwealth Ombudsman agreed to implement
  15 reciprocal activities, nine of which were for the Commission to implement comprising five long term
  and four short term placements.

  Due to administrative and logistical issues only (4) long term placements of one (1) month duration were
  implemented wherein two (2) leadership officers were attached with the Victorian Ombudsman Office and
  Queensland Crime & Misconduct Office respectively; a CAID officer with the Commonwealth
  Ombudsman Office in Canberra and a Regions & External Relations Officer attached with the
  Commonwealth Ombudsman Office in Adelaide, South Australia.

  Figure 20 Number of programs implemented.

  Placement Host Location Duration Date Male Female Total
  program Institution
  Long Term Commonwealth Canberra 1 month 17 Sep to
  (Complaints) Ombudsman Australia 12 Oct 1 – 1
  Office
  Long Term South Adelaide, 1 month 10 Sep to
  (Regions and Australian South 19 Oct
  1 – 1
  External) Ombudsman Australia
  Office
  Long Term Victorian Melbourne, 1 Month 17 Sep to
  (Leadership) Ombudsman Victoria 12 Oct 1 1
  Office

  Progress against Key Result Area 4 Page 25

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  Long Term Queensland Brisbane, 1 Month 08 Oct to
  (Leadership) Crime & Australia 02 Nov
  1 1
  Misconduct
  Office

  It was a challenging year for the Commission particularly in trying to fill in the huge number of vacancies
  carried on from the previous years. Commission as much as possible has injected resources through
  recruitment drives to fill the vacancies, however those efforts have not positively materialized due to many
  reasons and one which has been a great concern is the Commission’s lack of competitiveness in the labour
  job market to attract suitably qualified and experienced people.

  The implementation of the learning and development programs has been a success for the Commission as
  manifested by the number of officers who have attended various training programs in-country and
  overseas.

  Twinning program has been one of the success pillars of corporate capacity building of staff skill
  competencies and most programs for the year were implemented except for a few due to situations and
  circumstances beyond both offices control.
  The challenge for the broad area of corporate capacity building through the various modes is effective
  monitoring and evaluation and reporting and proper documentation to ascertain the return value by staff in
  their work in return for the investment by the Commission.

  3.4.2 Budget Allocation

  3.4.2.1 Annual Budget and Reports
  As part of the public body, the Ombudsman Commission is required to submit its annual budget
  estimates consistent with the budget ceiling provided by Department of Treasury.

  In 2012, the Ombudsman Commission received a budget ceiling of K 17.5m, an increase of 18%
  from the 2011 ceiling.

  However, despite the minimal increase in the budget allocation, the Commission’s spending of its
  appropriation is consistent with GOPNG requirements in meeting its obligation, and the annual
  business plan for the year 2012, which the Commission reasonably satisfied in its performance and
  achievement of the Key Performance Indicators during the reporting year.

  Figure 21 shows the budget allocated to the Commission over four years.

  2009 2010 2011 2012
  14,040,000 14,040,000 14,742,000 17,518,100

  Progress against Key Result Area 4 Page 26

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  3.4.2.2 Quarterly Reports
  As a mandatory requirement by GoPNG, Ombudsman Commission is required by law to provide
  quarterly finance and performance reports to the GoPNG through Department of Treasury. The
  Commission has complied with these requirements and provided its quarterly reports on a timely
  manner during the year.

  Figure 22 below illustrates when Commission’s 2012 quarterly reports were submitted.
  Quarter Period Date Submitted
  From To
  st
  1 01 January 2012 31 March 2012 25 April 2012
  nd
  2 01 April 2012 30 June 2012 22 July 2012
  rd
  3 01 July 2012 30 September 2012 23 October 2012

  On the overall, the Commission is committed to pursuit of excellence in its performance through
  responsible and transparent decision making process and can be held accountable for its own actions
  and decisions.

  Progress against Key Result Area 4 Page 27

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  4. Financial Audited Report

  Financial Audited Report Page 28

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  5. Organisational Structure

  MEMBERS OF THE COMMISSION
  3 MOC

  OFFICE OF COUNSEL OFFICE OF SECRETARY
  9 Officers 36 Officers

  EXECUTIVE SERVICES SUPPORT SERVICES
  BRANCH BRANCH
  13 Officers 23 Officers

  REGIONS & EXTERNAL COMPLAINTS & ADMINISTRATIVE
  RELATIONS DIVISION INVESTIGATION DIVISION (CAID) LEADERSHIP DIVISION
  41 Officers 29 Officers 28 Officers

  Organisational Structure Page 40

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  6. Appendices
  APPENDIX I Major Reports produced by the Commission under Section 22 of the
  Organic Law on the Ombudsman Commission as at 31 December 2012

  Date Published Name of Report
  February 1980 Report on the formal enquiry into the dispute between the Harbours Board and the wharf workers of Rabaul.

  June 1980 Air Niugini an interim report by the Ombudsman Commission

  August 1981 Ombudsman Commission Final Report on the Kerevat National High School Enquiry
  Report on the investigation into allegations against the former acting Vice Chancellor of UPNG Mr Nicholas
  February 1982
  Kuman
  November 1982 Corruption in Government

  February 1983 Formal enquiry into the cause of student unrest at the University of Papua New Guinea.

  Report by the Ombudsman Commission on street vending and associated problems arising as a result of formal
  May 1985
  enquiry into the complaint by street vendors against the NCD interim Commission.
  February 1986 Report upon an investigation into the treatment of Juvenile Offenders.

  January 1988 Brief to the Government on the Ombudsman Commission
  December 1989 Public Officers Superannuation Board Investigation
  Investigation into the results of an investigation into the dismissal of an officer of the Papua New Guinea Defence
  January 1992
  Force – Leo Nuia No. 455 of 1991.
  December 1992 Report of an investigation into the Spring Garden Road Poreporena Freeway Project.

  June 1994 Report of an investigation into the Disciplined Forces Institutional Housing Project.

  November 1994 Investigation into the termination of Dr AG Pillay, a senior lecturer in Anatomy, University of Papua New Guinea.

  Report of an Investigation into the Appointment of the Director and a member of the Legal Training Institute –
  June 1995
  Final Report
  May 1996 Investigation into Mrs Mary Parker’s Complaint Against the Public Curator

  Investigation into alleged unfair decision in varying contract gratuity amounts due to non citizen contract officers
  October 1996
  by the acting chief Executive and General Manager – Papua New Guinea Electricity Commission.

  October 1996 Investigation into Awarding of Contracts for Upgrading of the Port Moresby Water Supply Project.

  Investigation into Alleged Improper Transfer of Title Relating to State Lease Volume 30 Folio 7280 Section 238
  June 1997
  Allotment 10 Hohola on a complaint made by Papua New Guinea Banking Corporation – Final Report

  Investigation into Alleged Improper Leasing of Properties by the National Housing Corporation from Neisenel No.
  August 1997
  77 Pty Ltd

  August 1997 Investigation into Issue of A Permit to Turama Forest Industries Pty Ltd by the Forest Authority

  Preliminary Report on Complaint made by Ms Grace Ochero against the University of Papua New Guinea
  November 1997
  Relating to ERSA and Gratuity

  March 1998 Report of an investigation into the illegal occupation of state leases in Bereina town Central Province CF: 198/94

  Appendices Page 41

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  Continued…

  Date Published Name of Report
  Preliminary Investigation Report of an Allegation of unfair decision to award multi-million Ramu Highway
  November 1998
  Upgrading and Sealing contract to Downer Construction By NEC

  Investigation into the Purchase of the Conservatory Cairns by Public Officers Superannuation Fund Board and
  November 1999
  associates transactions and arrangements.

  Investigation into the lease and proposed purchase of Malagan House, 99 Creek Street, Brisbane by the
  November 1999
  Independent State of Papua New Guinea.

  Investigation into the decision of the National Forest Board to award the Kamula Doso FMA to Wawoi Guavi
  July 2002 Timber company (a subsidiary of Rimbunan Hijau) as an extension to Wawoi Guavi Timber Resource Permit –
  Final Report

  Investigation into Administrative Practice – Payment of public funds to officers for sick leave by a Government
  July 2006 Department.

  Investigation Report into the Appointment and Conduct of Hamish Sharp in the National Maritime Safety
  September 2009
  Authority Board

  2009 Investigation Report into the Julian Moti Affair

  Investigation report into the Alleged Unlawful and Abuse of Human rights by Police, Three Mile Guest House,
  2009
  Port Moresby, National Capital District

  Investigation into the Department of Lands and Physical Planning rezoning, leasing and registering of the land
  2010
  title for section 31 allotment 03 Kimbe issued to Quiquing Trading Limited.

  Investigation report into the conduct of Dr Nao Badu, Chairman and CEO of National Economic and Fiscal
  2011
  Commission

  Alleged improper dealings into the National Housing Corporation Property – Section 119, Allotment 8 on Land
  2011
  Volume 25 Folio 133 Saraga Street Boroko, National Capital District

  Appendices Page 42

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• 2012 Annual Report

  APPENDIX II Leaders Referred for prosecution by the Ombudsman Commission under
  the Leadership Code as at 31 December 2012
  No LEADER OFFICE YEAR RESULT

  1 MOSES SASAKILA MP; Minister for Culture 1976 Guilty – dismissed – later set aside by Supreme Court
  2 BRIAN GREY General Manager, National Airline 1978 Guilty – reprimanded
  Commission
  3 AKO TOUA Commissioner, Electricity 1978 Guilty – suspended
  Commission
  4 LEO MORGAN Acting Secretary, Department of 1978 Guilty – dismissed
  Works and Supply
  5 JAMES MOPIO MP 1981 Guilty – dismissed
  6 OPAI KUNANGEL MP; Minister for Commerce 1982 Resigned after appointment of tribunal
  7 PIUS KEREPIA Secretary, Department of Works 1983 Guilty
  and Supply
  8 ILINOME TARUA PNG High Commissioner to London 1983 Guilty
  9 MICHAEL MP 1983 Guilty – dismissed
  PONDROS
  10 LENNIE APARIMA MP 1985 Not guilty
  11 EZEKIEL BROWN Managing Director, National 1985 Guilty – fined
  Provident Fund
  12 JULIUS CHAN MP; Deputy Prime Minister; Minister 1988 Not guilty
  for Finance
  13 JOHN KAPUTIN MP 1988 Guilty – fined
  14 OBUM MAKARAI Chairman, Papua New Guinea 1988 Guilty – fined
  Banking Corporation
  15 KEDEA URU Chairman, National Broadcasting 1988 Not guilty
  Commission
  16 GERALD MP 1989 Guilty – dismissed – judicial review by leader
  SIGULOGO unsuccessful
  17 SUSUVE LAUMAEA Chief of Staff, Office of the Prime 1990 Public Prosecutor failed to refer matter to tribunal –
  Minister no further action
  18 GABRIEL RAMOI MP 1990 Resigned after appointment of tribunal
  19 ESEROM BUREGE MP 1990 Resigned after tribunal commenced hearing
  20 TED DIRO MP; Deputy Prime Minister; Minister 1991 Guilty – recommended for dismissal – resigned
  for Forests before dismissal effected
  21 TOM AMAIU MP 1992 Resigned after appointment of tribunal
  22 TONY ILA MP 1992 Guilty – resigned before decision on penalty
  23 TIMOTHY BONGA MP 1992 Resigned – later guilty – dismissed
  24 PETER GARONG MP 1992 Resigned – later guilty – dismissed
  25 GALEN LANG MP 1992 Resigned – later died in office
  26 MELCHIOR PEP MP 1992 Resigned – later guilty – dismissed
  27 PHILIP LAKI MP 1993 Guilty – recommended for dismissal – resigned
  before
  dismissal effected
  28 ANDREW POSAI MP; Minister for Forests 1995 Guilty – dismissed – judicial review unsuccessful

  Appendices Page 43

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• 2012 Annual Report

  Continued…
  No LEADER OFFICE YEAR RESULT

  29 JOHN NILKARE MP; Minister for Village Services and 1995 Guilty – dismissed – later reviewed by Supreme Court
  Provincial Affairs – penalty altered to fine
  30 PAUL PORA MP; Minister for Civil Aviation 1995 Guilty – fined – judicial review by Public Prosecutor
  unsuccessful
  31 JEFFREY BALAKAU MP; Governor, Enga Province 1996 Guilty – dismissed – judicial review unsuccessful
  32 GABRIEL DUSAVA Secretary, Department of Foreign 1996 Guilty – dismissed – judicial review unsuccessful
  Affairs
  33 YAIP AVINI MP; Minister for Health 1996 Lost office through criminal conviction
  34 JOSEPH ONGUGLO MP; Minister for Education 1996 Resigned after tribunal commenced hearing
  35 ALBERT KARO MP 1997 Lost office in election
  36 PETER YAMA MP; Minister for Transport and Works 1997 Lost office in election – later re-elected Dismissed
  from office on 01.12.04. On 04.02.05 National Court
  quashed the penalty of dismissal, dismissed 2 guilty
  findings and imposed a fine of K1000.

  37 AMOS YAMANDI MP 1997 Lost office in election
  38 JERRY SINGIROK Commander of the Defence Force 1999 Guilty – dismissed – judicial review unsuccessful
  39 MICHAEL GENE Secretary, Department of Attorney- 2000 Appointment revoked prior to appointment of tribunal
  General; Attorney-General
  40 JIM KAS MP; Governor, Madang Province 2000 Guilty – dismissed – judicial review unsuccessful
  41 PETER PEIPUL MP; Deputy Leader of the Opposition 2000 Guilty – dismissed – later reviewed by Supreme Court
  – decision on guilt affirmed but penalty altered to fine
  – slip rule application by Public Prosecutor rejected
  42 ANDERSON AGIRU MP; Governor, Southern Highlands 2000 Guilty – dismissed – judicial reviews unsuccessful
  Province
  43 JOHN WAKON Commissioner of Police 2000 Appointment revoked – judicial review of referral
  unsuccessful
  44 KUK KULI MP 2001 Resigned after appointment of tribunal
  45 BERNARD MOLLOK MP 2001 Resigned after appointment of tribunal
  46 JACOB WAMA MP 2001 Resigned after appointment of tribunal
  47 JOHN KAMB MP; Minister for Communications and 2001 Not guilty
  High Technology
  48 BEVAN TAMBI MP 2001 Resigned after appointment of tribunal
  49 PETI LAFANAMA MP; Governor, Eastern Highlands 2001 Guilty – dismissed – later reviewed by National Court
  Province –decision on guilt affirmed but penalty altered to fine
  50 PETER WAIENG MP 2001 Resigned after appointment of tribunal
  51 ANDERSON AGIRU MP; Governor, Southern Highlands 2001 Guilty – dismissed – judicial reviews unsuccessful.
  Province
  52 VINCENT AUALI MP; Minister for Corporatization and 2001 Resigned after appointment of tribunal
  Privatisation
  53 PETER ARUL MP 2001 Resigned after appointment of tribunal
  54 BERNARD MP 2002 Guilty – dismissed
  HAGORIA

  Continued…

  Appendices Page 44

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• 2012 Annual Report

  No LEADER OFFICE YEAR RESULT

  55 MAO ZEMING MP 2002 Guilty – dismissed – Applied for judicial review. On
  06/02,06 the Court considered that the breach of s.
  21(6) OLDRL did not result in any real and
  substantial injustice to Mr Zeming and declined to
  quash the tribunal’s findings and dismiss the
  application with costs to the respondent, the State,
  who is the nominal respondent representing the 1st,
  2nd and 3rd respondents.
  56 IAIRO LASARO MP 2002 Lost office in election

  57 YAUWE RIYONG MP 2002 Lost office in election

  58 JOHN TEKWIE MP 2002 Lost office in election

  59 THOMAS PELIKA MP; Deputy Leader of the Opposition 2002 Lost office in election

  60 ANDREW MP; Minister for Finance, Planning 2002 Not guilty
  and Implementation and Rural
  KUMBAKOR Development
  61 MICHAEL NALI MP 2002 Guilty – fined

  62 ALFRED DANIEL Chairman, National Gaming Control 2002 Appointment expired after request for tribunal
  Board
  63 REUBEN KAIULO Electoral Commissioner 2002 Appointment expired after matter referred to tribunal

  64 CES IEWAGO Managing Director, Public Officers 2003 Appointment revoked prior to request for tribunal
  Superannuation Fund
  65 MICHAEL NALI MP, member for Mendi Open, 2003 Guilty – dismissed. Judicial Review application
  member Southern Highlands granted, tribunal decision quashed and matter
  Provincial Assembly referred for rehearing. Pending
  66 DANIEL KAKARAYA Managing Director, Mineral 2003 Pending – Decision Judicial review in National Court
  Resources Development Corporation pending
  Ltd
  67 MARK WANI Auditor-General 2003 Guilty –Judicial Review on payment of entitlements
  successful.
  68 RAHO HITOLO Ombudsman 2004 Tribunal disbanded due to lack of jurisdiction. Matter
  pending
  69 MARK SEVUA Judge of the National Court and 2004 Pending – retired upon attaining the compulsory
  Supreme Court retirement age
  70 PETER IPATAS MP, Governor of Enga Province 2004 Guilty of 16 out of 23 allegations. Fine of K1000 for
  each allegation. Public Prosecutor has filed
  application seeking leave for judicial review:
  pending
  71 GALLUS YUMBUI MP, member for Wosera-Gawi Open 2004 Tribunal decision pending. Recommended for
  dismissal as at 2 March 2007.
  72 CHARLIE BENJAMIN MP, member for Manus Open 2005 Guilty of 19 allegations. Recommended for
  dismissal as at 15 January 2007.
  73 GABRIEL KAPRIS MP, Minister for Works 2005 Guilty of 2 out of 2 allegations and fined K2,000
  74 ANO PALA ISO Clerk of the National Parliament 2005 Term expired and not reappointed. Pending
  75 PUKA TEMU MP, Minister for Lands & Physical 2005 Guilty of 4 out of 6 allegations. Fine of K1000 each.
  Planning

  Appendices Page 45

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  Continued…
  No LEADER OFFICE YEAR RESULT

  76 JAMES YALI MP, Governor of Madang Province 2005 Pending. Mr Yali was dealt with by the National Court
  Criminal Jurisdiction and convicted on 13/12/05 on
  rape and sexual assault. On 19/01/06 was sentenced
  to serve 12 years imprisonment with hard labour.
  77 ANDREW BAING MP, Deputy Leader of the Opposition 2005 Guilty of 3 out of 5 allegations –
  recommended for dismissal as at 20
  December 2006.
  78 CHRIS HAIVETA MP, Governor of Gulf Province 2006 Leadership Tribunal. Adjourned due to
  National Election. Lost office in election
  79 GUAO ZURENUOC MP, member for Finchaffen Open 2006 Due to the Leader’s medical condition, the
  Tribunal adjourned sine die. Lost office in
  election
  80 ARTHUR SOMARE MP, minister for Planning & 2006 Pleaded guilty to 4 out of 11 allegations. The
  Monitoring Tribunal conducted inquiry and acquitted the
  Leader on the remaining allegations and
  confirmed the 4 guilty pleas with a fine of
  K1,000 each, with a total fine of K4,000.00
  81 MELCHIOR PEP MP, Minister for Health 2006 Pleaded guilty to 3 out of 6 allegations. Fine
  of K1000 for each allegation. After the inquiry,
  the Tribunal dismissed 3 remaining
  allegations. Lost office in election
  82 SIR MOI AVEI MP, Deputy Prime Minister and 2006 Guilty of 5 out of 9 allegations. Fine of K1500
  Minister for Mining and recommended for dismissal on 4.04.07.
  83 JOHN MUINGNEPE MP, member for Bulolo Open 2006 Guilty of all 13 allegations. Submission on
  penalty deferred. Tribunal adjourned sine die.
  Lost office in election
  84 FRED MALIUPA MPA, member of Madang Provincial 2006 Lost office in election
  Assembly and President, Usino
  Local-level Government
  85 HAMI YAWARI MP, Governor of Southern Highlands 2006 Lost office in election. Deceased
  Province
  86 CHARLES PUNAHA Chief Executive Officer, Papua New 2006 Pending
  Guinea Radio communications and
  Telecommunications Technical
  Authority (“PANGTEL”)
  87 JERRY TETAGA Chairman, Public Services 2006 Term expired and not considered for
  Commission reappointment.
  88 ROBINSON Provincial Administrator, New Ireland 2007 Pending. Term expired and not considered for
  SIRAMBAT Province appointment
  89 TOM TOMIAPE MP, member for Tari Open 2007 Lost office in election
  90 SIR MICHAEL Member, East Sepik Provincial 2008 Guilty and suspended from office for 14 days
  Assembly and Prime Minister
  SOMARE
  91 PATRICK PRUAITCH MP, Member for Aitape-Lumi Open 2009 Pending. Tribunal appointed but restrained
  and Minister for Treasury and
  Finance due to Court challenge

  92 RICHARD CHARLES Commissioner of Correctional 2009 Pending. Matter before the National Court for
  services
  SIKANI judicial review. Term expired and not
  considered for re-appointment

  Appendices Page 46

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• 2012 Annual Report

  Continued…

  No LEADER OFFICE YEAR RESULT

  93 ROBERT HOWEN President, East Yangoru Local-level 2010 Pending
  Government, East Sepik Province

  94 NELLY JAMES Secretary, Department of Mineral 2010 Pending – Term expired and not considered for re-
  Resource and Geo-hazards appointment
  Management
  95 JOSEPH LELANG Secretary, Department of National 2011 Guilty of 5 allegations. Fine of K1000 each
  Planning & Monitoring allegation. A total of K5000.

  96 FIDELIS SEMOSO MP, Regional Member Bougainville 2011 Guilty of 11 out of 14 allegations and
  dismissed from office in 2012.
  97 MARK MAIPAKAI MP, Member for Kikori Open and 2011 Guilty of 9 out of 16 allegations. Allegation 2
  Minister for Inter Government
  Relations and District Development to 8, Fine of K500 for each allegation and
  allegation 16, fine of K1000. A total of K4500
  fine.
  98 LINDA WANGU Commissioner and Member of the 2011 Pending – Term expired and not considered
  Public Services Commission
  TAMSEN for re-appointment

  99 JOHN NERO Ombudsman and Member of the 2012 Pending
  Commission

  Appendices Page 47

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  APPENDIX III List of Governmental Bodies who are currently under the Ombudsman
  Commission’s Governmental Bodies Liaison Program

  NO ORGANISATION DATE JOINED
  Active Governmental Bodies
  1 Dept. of Education June. 2002
  2 Teaching Services Commission June. 2002
  3 Royal PNG Constabulary June. 2002
  4 PNG Defence Force June. 2002
  5 Correctional Service HQ June. 2002
  6 Bomana Metropolitan Gaol June.2002
  7 Simbu Provincial Administration June. 2003
  8 Post PNG Limited July. 2003
  9 Central Provincial Administration August. 2003
  10 NCD Commission November. 2003
  11 Enga Provincial Administration December. 2003
  12 Sandaun Provincial Administration September. 2004
  13 Oro Provincial Administration September. 2004
  14 Madang Provincial Administration March. 2005
  20 East New Britain Province Administration March. 2005
  21 Bougainville Autonomous Region Administration October. 2005
  15 Gulf Provincial Administration February. 2006
  16 Milne Bay Provincial Administration March. 2006
  17 WNB Provincial Administration September. 2006
  18 Port Moresby General Hospital June. 2008
  19 Dept. of Health October. 2008
  Non-active Governmental Bodies
  1 National Housing Corporation December. 2002
  2 Dept. of Lands & Physical Planning January. 2003
  3 Dept. of Personnel Management March. 2003
  4 Dept. of Foreign Affairs & Immigration April. 2003
  5 Dept. of Works June. 2003
  6 Electoral Commission of PNG June. 2003
  7 Magisterial Service HQ July. 2003
  8 PNG Forest Authority April. 2004
  9 Southern Highlands Provincial Administration June. 2004
  10 East Sepik Provincial Administration August. 2004
  11 WHP Provincial Administration November. 2004
  12 Manus Provincial Administration December. 2004
  13 Western Provincial Administration March. 2005
  14 EHP Provincial Administration August. 2005
  15 National Broadcasting Corporation December. 2005
  16 Office of Workers Compensation May. 2006
  17 National Judicial & Staff Services September. 2006
  18 Dept. of Trade & Industry September. 2006
  19 Office of the Clerk of National Parliament September. 2006
  20 Dept. of Agriculture & Livestock September. 2006
  21 Dept. of Prime Minister & NEC September. 2006
  22 Dept. of Finance September. 2006
  23 National Intelligence Office September. 2006
  24 Morobe Provincial Administration November. 2009
  27 Telikom PNG January. 2010
  28 Public Service Commission April. 2010
  29 New Ireland Provincial Administration June. 2010

  Appendices Page 48

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  APPENDIX IV Former Members of the Commission

  Sir Ignatius Kilage CBE Frank Hedges Andrew Opu Maino OBE Sunny Cherian
  Chief Ombudsman Ombudsman Ombudsman Ombudsman
  4.12.75 – 4.1.85 8.12.75 – 4.1.78 17.12.75 – 28.2.82 6.10.78 – 25.1.79

  Keith E. Anderson Jean L Kekedo OBE Sir Charles Maino Ango Wangatau
  Ombudsman Ombudsman Chief Ombudsman Ombudsman
  19.11.80 – 10.12.84 1.3.82 – 8.10.86 5.1.85 – 31.12.94 23.6.86 – 31.12.92

  Jim Ridges Joe N. Waugla Ninchib Tetang Simon Pentanu
  Ombudsman Ombudsman Ombudsman Chief Ombudsman
  10.10.86 – 20.12.92 20.12.92—19.12.98 5.1.93 – 4.1.99 01.01.95 – 31.12.00

  Raho Hitolo, MBE Peter Masi Ila Geno Chronox Manek, LLB, LLM, OL
  Ombudsman Ombudsman Chief Ombudsman Chief Ombudsman
  06.01.99 – 05.01.05 23.05.01 – 03.05.07 01.01.01 – 01.07.08 01.08.08 – 01.10.12

  Appendices Page 49

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  APPENDIX V LIST OF ABBREVIATIONS

  ABG Autonomous Bougainville Government
  ALAC Advocacy & Legal Advisory Centre
  CAID Complaints and Administrative Investigation Division
  CEO Chief Executive Officer
  C/F Carried Forward
  CBE Commander of the Order of British Empire
  CMG Companion of the Order of St. Michael and St. George
  CPA PNG Certified Practicing Accountants of Papua New Guinea
  EHP Eastern Highlands Province
  EMC Executive Management Committee
  GB Government Body
  GBLP Government Bodies Liaison Program
  GoPNG Government of Papua New Guinea
  ISU Internal Screening Unit
  IAACA International Association of Anti-Corruption Authority
  LJSP Law & Justice Sector Program
  LLG Local Level Government
  LLB Bachelor in Law
  LLM Masters in Law
  MOA Memorandum of Agreement
  MOC Members of Commission
  MBE Member of British Empire
  MBP Milne Bay Province
  MBPA Milne Bay Province Administration
  MPG Member of Provincial Government
  MP Member of Parliament
  NEC National Executive Commission
  NCDC National Capital District Commission
  NIP New Ireland Province
  OBE Order of British Empire
  OLOC Organic Law on Ombudsman Commission
  OC Ombudsman Commission
  OAC Ombudsman Appointment Committee
  OCPNG Ombudsman Commission of Papua New Guinea
  PAU Pacific Adventist University
  PCO Public Complaints Office
  PMT Provincial Management Team
  PNGDF Papua New Guinea Defence Force
  PEP Public Education Program
  PFMA Public Finance Management Act
  QTR Quarter
  RTBH Right To Be Heard
  ROG Redress of Grievance
  T&C Terms & Conditions
  TIPNG Transparency International – Papua New Guinea
  UPNG University of Papua New Guinea
  WG Working Group
  YACA Youth Against Corruption Association
  YTD Year to Date

  Appendices Page 50

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  APPENDIX VI Contact Details

  HEADQUARTER

  Ground Floor
  Deloitte Tower Telephone: (675) 308 2600
  Douglas Street, Port Moresby Facsimile: (675) 320 3263
  PO Box 1831 Email: ombudspng@ombudsman.gov.pg
  PORT MORESBY 121
  National Capital District

  REGIONAL OFFICES

  Momase Region
  Vele Rumana Building Telephone: (675) 472 1695
  4th Street Facsimile: (675) 472 2755
  PO Box 2259
  LAE 411
  Morobe Province

  Highlands Region
  AGC Building Telephone: (675) 542 1986
  Hagen Drive Facsimile: (675) 542 2497
  PO Box 745
  MT HAGEN 281
  Western Highlands Province

  New Guinea Islands Region
  PO Box 359 Telephone: (675) 982 8792
  KOKOPO 613 Facsimile: (675) 982 8953
  East New Britain Province

  Appendices Page 51

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• Ombudsman Commission of Papua New Guinea